ABOUT THE PROJECT
Volk Optical Device
CHALLENGE
The Problem
The Objective
Understanding Needs And Expectations
What users really want?
What technicians really need?
Patients
Brenda is a health-conscious, proactive patient who wants to monitor her health to ensure she’s aware of any problems before they become serious. She is waiting for a prescription pickup at CVS and sees an eye screening device which interests her. She checks her eyes while she’s waiting and wants to share the report with her doctor. She does not have any relevant pre-existing conditions, such as diabetes. One of the many high points I've experienced while working with him was a quick turn around (within a 2 week period) on about 45 designs for a high visibility project. The designs were critical for the team to meet a design review deadline with a very important client. Without his expertise and professionalism, the team would not have been successful.
Brenda
Patient | 42 yrs.
John is a patient with Type II diabetes. He is visiting his optometrist’s office for a yearly follow-up appointment. He has mild, non-proliferative diabetic retinopathy which is being monitored by his doctor. He tries to follow his doctor’s orders to manage his diabetes through diet, light exercise, and insulin. He is instructed by his optometrist’s assistant to have routine retinal images captured before he meets with his optometrist. He can sit comfortably but has some difficulty walking and standing for long periods of time.
John
Patient | 48 yrs.
Elisabeth has been living with Type II diabetes for several years now but does not have any signs of diabetic retinopathy. Her blood glucose levels are well-maintained and overall, her diabetes has been well-managed since she was diagnosed. She has been advised by her doctor to have retinal images taken at 6-month intervals to ensure that if signs do develop, the diabetic retinopathy can be caught quickly, and her care plan can be adapted accordingly. Elisabeth has opted, due to convenience and her busy schedule, to take images herself in a home setting. Ayman is a team player, treating every project with the same importance, hitting all deadlines, and doing so with a fantastic eye for detail, and forward thinking design. He will be an asset to any company (team) he joins. You’ll love him both personally and professionally.
Elisabeth
Patient | 53 yrs.
Technicians
Nate is a screening technician for HealPros, a mobile eye screening company. He follows a schedule to visit as many patients’ homes as possible per day to capture images of diabetic patients’ retinas. He gets paid based on how many gradable images he submits per day, so he images as many patients as possible within driving distance. He is focused on capturing images quickly and accurately, then moving on to the next location. He does not have any medical training, aside from a week-long training provided by HealPros when he started 3 months ago. One of the many high points I've experienced while working with him was a quick turn around (within a 2 week period) on about 45 designs for a high visibility project. The designs were critical for the team to meet a design review deadline with a very important client. Without his expertise and professionalism, the team would not have been successful.
Nate
Technician | 40 yrs.
Terri is a nurse technician in a nursing home. She splits her time among 5-7 patients per day, and helps them with daily tasks, including washing, dressing, eating, taking medication, and moving around the facility. She has been instructed by the facility to capture images of her patients’ retinas on a scheduled basis for screening and monitoring purposes. Most of her patients have limited mobility, and some are bedbound.
Terri
Technician | 32 yrs.
Jessie is an ophthalmic technician in a private practice clinic for an ophthalmologist specializing in retinal disorders. She conducts preliminary exams, records medical histories, conducts vision screenings, and administers eye medications. She routinely captures fundus images as part of the patient workup before the doctor sees each patient. She wants to capture accurate images of both eyes as quickly as possible to get her patients ready for the doctor. The patients visiting this clinic tend to be older, sicker, and slower-moving than patients in other sub-specialties, such as refractive surgeons or general ophthalmologists.
Jessie
Technician | 27 yrs.